I have 4 cameras plugged into my monitor, but I can’t see them all, what’s wrong?
There may be a couple of reasons; one reason may be that the equipment is not hooked up correctly. Check to make sure that the monitor wire harness is connected completely. Another reason may be that you are using older cameras and AHD cameras on a quad monitor. If you are continuing to have issues, please call our technical support phone number in order to receive personalized attention.
The image and/or letters on my screen are inverted/mirrored, what’s wrong?
Dakota Micro monitors have the ability to “mirror” your camera image. If you go into your monitor’s menu settings and change your mirroring, that should fix the problem that you’re experiencing.
The image from my camera is out of focus, what’s wrong?
Make sure that the view you are trying to see is within the visual capabilities of the camera. Check our lens guide for focal distances of the different camera lenses. The camera lens will be printed on the outside of your camera. If you are still experiencing an out of focus camera, contact the factory for repair.
The image from my camera is foggy, what’s wrong?
It may seem like a simple solution, but your camera lens might be dirty. Wipe off your camera lens and if you’re still experiencing a foggy image, contact the factory for repair because your camera may be allowing moisture inside.
My camera image fades in and out, what’s wrong?
While Dakota Micro cameras are extremely tough, there are certain conditions where they may overheat. If your camera is in this type of location, try moving it to a better ventilated area. If your still experiencing the issue, contact the factory for repair.
The night vision on my cameras isn’t coming on, what’s wrong?
There are several reasons why this might be happening:
- It’s not quite dark enough for the Infrared lights to come on. Cup your hands around your camera and you should see a red glow coming from the IR’s. If you do then they are coming on and it just may not be dark enough yet.
- Your AgCam camera is an “Elite” model. Elite AgCam’s have function plugs on the rear of the camera that allow the IR’s to be turned on and off. If the IR hole is missing the magnet, then the IR’s will not turn on.
- If you’re using a Dakota Micro monitor, make sure that you are using at least a 200mA AC power adaptor. If you are using a 12v source, make sure that it is securely fitted into the power receptacle.
Do the cameras have sound or why does the monitor have volume buttons?
No, your camera does not have a sound feature or microphone integrated into it. The volume buttons on the monitor are used to adjust features in the menu settings on the monitor.
I can only see one camera at a time on my monitor; I thought I would be able to see 4 at a time, what’s wrong?
It is very likely that you do not have a quad monitor. You can tell by looking at the serial number on the back of the monitor: if it has a “q” in the part number, it is a quad monitor and if it does not have a “q”, then it is not a quad monitor.
I can’t seem to get my cameras to cycle through so I don’t have to push the AV buttons, what’s wrong?
In the menu, there is a setting for auto sequence time. Once turned on the monitor will cycle through the cameras automatically.
My cameras are only showing me a black and white image, what’s wrong?
This can happen if your camera and monitor have incompatible formats. Silver AgCam’s are NTSC and Black AgCam’s are PAL. Dakota Micro monitors are able to view both NTSC and PAL frequencies, BUT, it will lock onto whichever signal is plugged into it first. You will need to power down your monitor and unplug the cameras to reset. Unfortunately you can’t “mix and match” black and silver AgCam’s.
How do I get something repaired?
If, after reviewing our troubleshooting section and you are unable to find a resolution to your problem, please contact our technical support staff to assist you with getting your equipment repaired. You can review our repair process here.
Why does it take so long to show an image?
This is because the monitor is actually a computer and not just a video screen. It has to go through a “boot up” cycle similar to computers.
Why do I not see any image at all on my monitor?
There are several reasons why, one of which may be interference. To test the system, you can take everything into a shop or house, put the transmitter and receiver next to each other and see if you get an image.
There is no image on my monitor, what’s wrong?
It could be a couple of different things; first, it could be that the equipment is not hooked up correctly; check to ensure that the monitor wire harness has a tight connection and indexing arrows line up before you push the harness together. Or the monitor wire harness may have some bent or broken pins. Second, it could be that there is a pinched extension cable or another wire. And third, there could be a camera or the monitor is malfunctioning. Try to plug the camera in to another AV input on the monitor wire harness and see if you receive an image.
What types of things can interfere with my wireless signal?
Our analog wireless equipment runs on 2.4GHZ frequency. Many cordless phones and routers run on this same frequency. If you find that your wireless signal is having difficulty “latching on” or is experience interference lines, try changing the channel on the back of the wireless transmitter and receiver (make sure to change both).
I’m not able to get any image at all with my wireless equipment, what’s wrong?
- Line of sight. Try moving your transmitter & receiver closer together.
- Inadequate power supply. Make sure that the light on the rear of your transmitter and receiver is lit to ensure it’s receiving power.
- Incorrectly set channels. Make sure that your transmitter and receiver are set to the same channel.
My wireless image is flickering in and out, is snowy or is rolling, what’s wrong?
There are a few possibilities:
- Interference with other electronic devices. Try a different channel on the TX and RX. (Channels 1 and 2 seem to be more prone to interference than 3 and 4). You can also try having the customer switch the channel (if possible) on products likely causing interference (like wireless routers).
- Line of sight is key with our wireless units. Make sure that that there are no “dense” things between the transmitter and receiver. Things like buildings and trees are the most obvious (trees with leaves are more dense since leaves have so much water). Sometimes a vehicle (like a semi with a trailer) has been parked between the transmitter and receiver that the user doesn’t even think of. Steel buildings can also “reflect” your signal, resulting in a delayed feedback that will appear as a flicker or rolling picture.
- Inadequate power supply. Make sure that the power supply you are using is what came with your equipment. Cold weather can also be a culprit. When it’s cold outside, AC adaptors get the power sucked out of them to stay warm, and can therefore provide less voltage. Customers in Canada and other colder places might need a more powerful power supply for outdoor winter use.