Troubleshooting

My camera tail connector is damaged, what do I need to do?

The reason for the damage can be a few things, corrosion, bent pins, or the camera tail connector is busted off the back side of the camera.

The solution would be to contact our technical support staff so we can assist you with getting your equipment repaired.


Why is my image from my camera foggy?

It may seem like a simple solution, but your camera lens might be dirty.

– Wipe off your camera lens with a anti-fog solution or wipe.

– Check your monitor settings to see if that improves the quality. 

If none of these solutions bring resolution to the problem, please contact our technical support staff so we can assist you with getting your equipment repaired.


Why does my camera image look good during the day, but poor at night?

There are a couple of reasons that this may be happening, you may not be getting enough power to the IR lights, you could have a dirty or scratched lens, or possibly a malfunctioning IR board.

Here are some solutions to try:

– Wipe off the camera lens with a anti-fog solution or wipe.

– Check the image setting on the monitor to see if that improves the quality.

– Power adapters can go bad, try replacing with a new power adapter.

If none of these solutions bring resolution to the problem, please contact our technical support staff so we can assist you with getting your equipment repaired.


I can only see one camera at a time on my monitor; I thought I would be able to see 4 at a time, what’s wrong?

It is very likely that you do not have a quad monitor.  You can tell by looking at the serial number on the back of the monitor: if it has a “q” in the part number, it is a quad monitor and if it does not have a “q”, then it is not a quad monitor.


My cameras are only showing me a black and white image, what’s wrong?

This can happen if your camera and monitor have incompatible formats. Silver AgCam’s are NTSC and Black AgCam’s are PAL. Dakota Micro monitors are able to view both NTSC and PAL frequencies, BUT, it will lock onto whichever signal is plugged into it first. You will need to power down your monitor and unplug the cameras to reset. Unfortunately you can’t “mix and match” black and silver AgCam’s.


How do I get something repaired?

If, after reviewing our troubleshooting section and you are unable to find a resolution to your problem, please contact our technical support staff to assist you with getting your equipment repaired. You can review our repair process here.


Why does it take so long to show an image?

This is because the monitor is actually a computer and not just a video screen.  It has to go through a “boot up” cycle similar to computers.


There is no image on my monitor, what’s wrong?

It could be a couple of different things; first, it could be that the equipment is not hooked up correctly;  check to ensure that the monitor wire harness has a tight connection and indexing arrows line up before you push the harness together.  Or the monitor wire harness may have some bent or broken pins. Second, it could be that there is a pinched extension cable or another wire. And third, there could be a camera or the monitor is malfunctioning. Try to plug the camera in to another AV input on the monitor wire harness and see if you receive an image.


Why is the image and/or letters on my screen inverted/mirrored?

Dakota Micro monitors have the ability to “mirror” your camera image. If you go into your monitor’s menu settings and change your mirroring, that should fix the problem that you’re experiencing.


I’m not able to get any image at all with my wireless equipment, what’s wrong?

  1. Line of sight. Try moving your transmitter & receiver closer together.
  2. Inadequate power supply. Make sure that the light on the rear of your transmitter and receiver is lit to ensure it’s receiving power.
  3. Incorrectly set channels. Make sure that your transmitter and receiver are set to the same channel.

My wireless image is flickering in and out, is snowy or is rolling, what’s wrong?

There are a few possibilities:

  1. Interference with other electronic devices. Try a different channel on the TX and RX. (Channels 1 and 2 seem to be more prone to interference than 3 and 4). You can also try having the customer switch the channel (if possible) on products likely causing interference (like wireless routers).
  2. Line of sight is key with our wireless units. Make sure that that there are no “dense” things between the transmitter and receiver. Things like buildings and trees are the most obvious (trees with leaves are more dense since leaves have so much water). Sometimes a vehicle (like a semi with a trailer) has been parked between the transmitter and receiver that the user doesn’t even think of. Steel buildings can also “reflect” your signal, resulting in a delayed feedback that will appear as a flicker or rolling picture.
  3. Inadequate power supply. Make sure that the power supply you are using is what came with your equipment. Cold weather can also be a culprit. When it’s cold outside, AC adaptors get the power sucked out of them to stay warm, and can therefore provide less voltage. Customers in Canada and other colder places might need a more powerful power supply for outdoor winter use.