New Product Return Policy

At Dakota Micro, Inc. we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances when you need to return a product, and we want to make the process as smooth as possible. Please read this policy carefully to ensure a user-friendly experience.

1. Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging as when it was delivered.
• The return request must be initiated within 30 days from the date of purchase.
• The item must have been purchased directly from Dakota Micro, Inc. If you purchased a product from a Dakota Micro, Inc. dealer or source other than directly from Dakota Micro, Inc. contact that seller for their return policy.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Go to dakotamico.com/support and complete the New Product Return Form. Be sure to provide your order number and a detailed reason for the return.
2. Securely package the item(s) along with all original accessories, documentation, and a copy of your invoice. Returned product(s) must include:

• Product(s) to be returned in NEW condition.
• Original or copy of receipt of purchase from Dakota Micro, Inc.
• Mail product to:

Dakota Micro, Inc.
Attn: Returns
8659 148 ½ Ave SE
Cayuga, ND 58013

3. Shipping Costs

• Customers are responsible for all shipping costs associated with returns, including the cost of shipping the item back to Dakota Micro, Inc.
• We recommend using a trackable and insured shipping method to ensure the safe return of your product(s).

4. Inspection and Processing

• Upon receiving the returned item(s), our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
  If the return is approved, we will process your refund or replacement within 5 business days.

5. Refund

• Approved refunds will be issued to the original payment method used for the purchase, minus any shipping fees incurred.
  Refunds may take 10 business days to appear on your account, depending on your financial institution.

6. Exclusions

Please note that the following items are not eligible for return:

• Custom items.
• Items that have been damaged or modified due to misuse, negligence, or accident.
• Items that are not in their original condition or packaging.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our Customer Service team immediately. We will provide instructions on how to proceed with a replacement or refund.

8. Installation & Product Support

• Installation will be the sole responsibility of the purchaser. Most Dakota Micro, Inc. products come with a QR code to access applicable user manual(s); or product support assistance can be found in the Support section of our website or by calling (701) 538-4403.

9. Changes to this Policy

• Dakota Micro, Inc. reserves the right to amend or update this Return Policy at any time. Any changes will be communicated on our website and will apply to future purchases.
• By making a purchase from Dakota Micro, Inc. you acknowledge and agree to this Return Policy.
• If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service team.

Thank you for choosing Dakota Micro, Inc.

REV: 09/29/23